Dodge Intrepid Owner? READ THIS!
Thursday
  THE FAULTY CHRYSLER ENGINE IF YOU HAVE A MITSUBISHI-DESIGNED 2.7L ENGINE IN YOUR CAR (e.g., 1999 Intrepid, 2000 Intrepid, Concorde, Sebring, etc.), YOU COULD BE AT IMMEDIATE RISK OF ENGINE BLOWOUT.

BANKERS BEWARE! WE SUGGEST YOU DO NOT EXTEND LOANS ON THESE VEHICLES. ALSO BE ADVISED, MERCEDES OWNS CHRYSLER AND CHRYSLER OWNS MITSUBISHI. BOTH MERCEDES AND CHRYSLER HAVE BEEN SUED IN THE USA FOR SLUDGE PROBLEMS IN THEIR ENGINES. MERCEDES SETTLED THEIR LAWSUIT. CHRYSLER'S HAS JUST STARTED WITH THE RECENT DURANGO FILING, AND A SUIT FOR THE 2.7 REPORTEDLY IS NOT FAR BEHIND. THEY WILL BE HELD TO ACCOUNTABILITY.


Do you own a Chrysler automobile with a 2.7L engine in it?

Did your engine blow out under 100,000 kms because:

- your timing chain broke apart?

- you had "oil sludge" in your engine?

Were you told that this problem was your fault because you failed to change the engine oil EVERY 3 months or 5,000 kms?

Did Chrysler Canada help you, give you the run around, or blame YOU for the problem?

Tell us! Click here to send us an e-mail!

It's time to fight back!

ALSO:

Did your steering bolts go on your Intrepid, causing you to lose complete control of your car?

Tell us!

This webpage is about customer experiences with the Dodge Intrepid and other Chrysler cars with the Mitsubishi 2.7L engine in them. The webpage was started by two Intrepid owners whose engine blew out while driving the car. There was no warning, no warning lights, no engine problems, and then the entire engine was lost within 5 MINUTES.

Our Intrepid had under 70,000 kms on it, and the cost of repair is just under $12,000 dollars. No, we're not kidding. Just under $12,000 dollars to repair the engine, which is about what the entire car would be worth right now, if it were running properly.

Chrysler and our dealer have given us conflicting information. Both have tried to say that we didn't maintain the vehicle, which is not true. This problem has happened to many Intrepid owners, and a class-action lawsuit is being coordinated against Chrysler in the United States for exactly this problem. We want to do the same in Canada.


WARNING SIGNS THAT YOUR ENGINE WILL FAIL:

1. Problems with the heater not blowing hot air consistently.

2. Engine starting on fire.

3. Sludge build-up in the timing chain compartment. Oil changes will NOT fix this problem.

SOME OWNERS HAVE FOUND OUT THAT YOU ABSOLUTELY MUST USE A SYNTHETIC OIL CAPABLE OF WITHSTANDING HIGH TEMPERATURES IN ORDER FOR YOUR ENGINE NOT TO FAIL. CHRYSLER DIDN'T TELL US THIS. NEITHER DID OUR DEALER.

IN CANADA, REPORT THE PROBLEM TO THE GOVERNMENT!

If your engine failed while you were driving, send a report to TRANSPORT CANADA
1-800-333-0510 (Toll-Free Within Canada)
1-613-993-9851 (In Ottawa or from outside of Canada)
TTY: 1-888-675-6863

Report Chrysler to your provincial consumer protection authority!
Check out this Federal Government website for contact information, or find your provincial consumer complaint phone number. See more links on the menu to the right for other places you can report to.

CAMVAP

You can participate in the CAMVAP Arbitration program, if you want, but you first have to

- prove to Chrysler that you change your oil EVERY 3 MONTHS or 4,800 kms/3,000 miles and listen to them tell you that you were required to change your oil exactly according to this schedule

- show your maintenance history to CAMVAP and hope the arbitrators say you maintained the vehicle adequately EVEN THOUGH REGULAR OIL CHANGES WILL NOT STOP YOUR ENGINE FROM BLOWING

Plus, if you use CAMVAP, you have to GIVE UP YOUR CONSUMER RIGHTS TO SUE CHRYSLER. So, if the CAMVAP arbitrator doesn't rule in your favour, you have absolutely no way to get any compensation from Chrysler because to use CAMVAP you have to agree you won't sue Chrysler first

Are you interested in a class-action lawsuit against Chrysler for this problem? Tell us! Click here to send us an e-mail!

PROTECT YOUR RIGHTS!

In Canada, your car dealer is accountable for the performance of the car sold to you, and you have the basic right, as a consumer, to expect that the car you buy is durable for a reasonable period of time. If your engine blows under 80,000 or even under 100,000 kms even though you did regular maintenance on it, that is not reasonably durable!

Here's where you can report Chrysler if you feel the car you were sold was not reasonably durable:

Call, e-mail, fax, or write the Federal Competition Bureau:

50 Victoria Street
Gatineau, Quebec
K1A 0C9
E-Mail: compbureau@ic.gc.ca
Toll free: 1-800-348-5358
Phone: (819) 997-4282
TDD (hearing impaired): 1-800-642-3844
Facsimile: (819) 997-0324

Also, you can e-mail Philip Halliday at the Consumer Measures Committee, which can coordinate national responses to issues of concern to consumers across Canada:

halliday.philip@ic.gc.ca

CHANGE YOUR OWN OIL? DID YOU KNOW...

If you change your own oil, Chrysler and CAMVAP will not help you and you forfeit your right to ANY compensation for this faulty Mitsubishi 2.7L engine.

*Let us know what you think!* Click here to send us an e-mail!

Five-Star Lies and Evasion

Will your Chrysler district service representative or regional service manager return your calls? Our district rep refuses to return our calls, and the regional rep "can't be contacted by us" according to Chrysler customer service personnel. No matter how bad the service from our dealer gets, no matter how serious the problem with our engine is, the regional rep just IGNORES our requests to speak with him. At first, we weren't even allowed to know his name, but then one person from Chrysler LEAKED his name to us. Unfortunately, he has an unlisted telephone number, so we can't reach him. Our dealer claims not to have the regional rep's phone number (yeah, right . . . more lies).

The president of Chrysler apparently prides himself (mistakenly? deludedly?) on his company's service.

Here's a quotation from DaimlerChrysler Canada's website:

Remember, our focus here at DaimlerChrysler Canada is to provide you with the most satisfying ownership experience possible. One of the ways we do this is by providing an effective way to resolve issues. Our hope is that you never have a problem but, should you, we’re confident we can satisfy your concerns quickly.

Our opinion about this quotation? LIES, ALL LIES!

For example, when you go to the corporate customer assistance webpage, where this service satisfaction promise is offered, and click on the "e-mail us" link, you CAN'T send an e-mail without a special password! Here's the message you get:

Authorization Required
This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.


Did YOU get a special password? We didn't. What credentials are required to e-mail customer service, since being an actual customer doesn't apparently qualify?

Hey, apparently you no longer need a special password to e-mail Chrysler! Maybe Chrysler reads our site and took the hint! Hey Chrysler, how about a RECALL OF THE 2.7L MITSUBISHI ENGINE?!!!

When you phone Chrysler customer service, do you find the service people helpful with all their dispassionate "uh-huh, uh-huh's"? We didn't.

One Chrysler "Five-Star" dealer said: "If Chrysler has a problem with this engine, then they should act like big boys, step up to the plate, and fix the problem." We feel it's time that Chrysler admitted they have a few problems on their hands -- a problem with the Mitsubishi 2.7L engine, a problem with customer service, and a serious problem in failure to care about their customers' safety in a car which has an engine that could blow out without warning in the middle of traffic -- like ours did!

HEY CHRYSLER, CHEATERS NEVER PROSPER! 
Wednesday
  Photos: Blown Engine due to Sludge (Thanks for the Photos!) Here is what the infamous "sludge" looks like in a 2.7L blown engine. This car had all the classic signs: heater problems around 35,000k plus a fire -- all caused by poor oil circulation in the engine because of the engine's design flaws. The engine blew around 60,000k without warning, causing a huge and very costly amount of damage.


Timing Chain Photo 1


Timing Chain Photo 2


Timing Chain Photo 3


Timing Chain Photo 4


Timing Chain Photo 5


Timing Chain Photo 6

HEY CHRYSLER, CHEATERS NEVER PROSPER! 
Tuesday
  Original Owner's Manual Maintenance Instructions Here are scanned images of the original pages from the 2000 Intrepid Owner's Manual. Apparently Chrysler had the manuals reprinted after altering the original oil and filter change instructions. However, this is what the original manual said about oil and filter changing:

Page 157

Page 158


Page 159***


Page 160


Page 161***


HEY CHRYSLER, CHEATERS NEVER PROSPER! 
A blog about the mechanical and service experiences of people who own Dodge Intrepid automobiles. All views are the personal experiences and opinions of the blog owners and others who post to this site. Information on this site is posted without prejudice and constitutes personal viewpoints only.

Consumer Links

>>>NEW UPDATES<<<

WELL, WELL, GUESS WHO OWNS MITSUBISHI?
Another site logging complaints too
Did you receive this booklet
with your 2000 Intrepid?


Dodge Customer Stories


Info on a 2.7L upgrade here or here
>EXCELLENT SITE! (Hills Garage)
>Photos: Blown Timing Chain, Sludge! >Owner's Manual Changes?
>Five-Star Lies and Evasion (Click and scroll down the page)
>Social Responsibility? Not for Customers!

Canadian Federal Consumer Complaints CALL FREE: 1-888-374-4636

Report Engine Failure while Driving to Transport Canada
1-800-333-0510 (Toll-Free Within Canada)
1-613-993-9851 (Ottawa/Outside Canada)
TTY: 1-888-675-6863

American Transportation Authority
They're tracking Canadian incidents too. Report to them!
CALL FREE: 1-888-327-4236

READ THIS
READ THIS TOO
US Highway Authority Investigation
NHTSA Complaints
For American Owners

Phone the President! Mr. Mark Norman, President of Daimler Chrysler Canada (519) 973-2000

When you get the voice recognition system, ask for Mark Norman. If they haven't changed the system over yet, you might still need to ask for Edwin Brust, the former president, in order to reach Mr. Norman.
More contact info here (and more coming soon).

TELL CBC MARKETPLACE! Encourage them to do a show on this so Intrepid owners are informed!
Marketplace
P.O. Box 500, Stn. A
Toronto, ON M5W 1E6
marketplace@toronto.cbc.ca
Tel: 416-205-6715
Fax: 416-205-3131

Etobicoke Casting Plant Production Control 416-253-2300 Then dial 378#

To speak to Daimler Chrysler Public Relations regarding Chrysler automotive research and development, call Kerry Kerr at 519-561-9571 or 519-253-3000 ext. 5066. She is the Manager for Corporate Media Relations at the University of Windsor Public Affairs and DaimlerChrysler Canada Communications Office, acting on behalf of the University of Windsor/DaimlerChrysler Automotive Research and Development Centre. Ask about research on the 2.7L Mitsubishi engine! This centre is funded by the Government of Canada through NSERC.

More Links
Online Complaints!
Register for US Class Action Lawsuit
Class Action Suit?
Madison County Dodge
Engine Failure
Lots of Blown Engines
Oil Sludge
Motor Blew
Another Motor Blew
Lemon!
Use this oil only?
Oil
Which oil?
Not Synthetic Oil?
Yes Synthetic Oil?
Dodge Sucks and More

CHRYSLER KNOWS!
Mandatory Modifications Issued?

Some Explanations
Oil Circulation
Cabin Heater and Oil Circulation
Designed by a Computer

Other Chrysler Experiences
Worth Reading

ARCHIVES
10/01/2003 - 11/01/2003 / 11/01/2003 - 12/01/2003 / 12/01/2003 - 01/01/2004 / 04/01/2004 - 05/01/2004 /


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